Privacy Policy

Last updated: 8/18/2025

Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we use it.

1. Introduction

Panda Mart Kenya Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

This policy applies to all users of our services, including customers, visitors, and anyone who interacts with our platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

Name, email address, and phone number
Delivery addresses and billing information
Payment information (processed securely by our payment partners)
Account preferences and settings
Communication history with our support team

2.2 Automatically Collected Information

When you use our services, we automatically collect:

Device information (type, operating system, browser)
IP address and location data
Usage patterns and preferences
Cookies and similar tracking technologies
Transaction history and shopping behavior

2.3 Third-Party Information

We may receive information about you from third parties, such as:

Social media platforms (when you connect your accounts)
Payment processors and financial institutions
Delivery partners and logistics providers
Marketing partners and analytics services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

Process and fulfill your orders
Manage your account and provide customer support
Send order confirmations and delivery updates
Process payments and prevent fraud

3.2 Personalization

Customize your shopping experience
Recommend products based on your preferences
Show relevant deals and promotions
Improve our services and user interface

3.3 Communication

Send promotional emails and notifications (with your consent)
Provide customer support and respond to inquiries
Send important service updates and policy changes
Conduct surveys and gather feedback

3.4 Legal and Security

Comply with legal obligations and regulations
Protect against fraud and unauthorized access
Enforce our terms of service and policies
Resolve disputes and investigate complaints

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

Payment processors for transaction processing
Delivery companies for order fulfillment
Cloud storage and hosting providers
Customer support and communication tools
Analytics and marketing service providers

4.2 Legal Requirements

When required by law or legal process
To protect our rights and property
To prevent fraud or security threats
In connection with legal proceedings

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
Incident response and breach notification procedures

Important Security Note

While we strive to protect your information, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account information confidential.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

Request access to your personal information
Obtain a copy of your data in a portable format
Review how your information is being used

6.2 Correction and Updates

Update your account information at any time
Correct inaccurate or incomplete data
Request verification of data accuracy

6.3 Deletion and Restriction

Request deletion of your personal information
Restrict processing of your data
Object to certain uses of your information

6.4 Communication Preferences

Opt out of marketing communications
Manage notification preferences
Control cookie settings

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

Essential Cookies: Required for basic site functionality
Performance Cookies: Help us understand how you use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and support your account
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Improve our services and prevent fraud

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: privacy@pandamart.co.ke

General Inquiries: support@pandamart.co.ke

Phone: +254 20 231 1166

Address: Panda Mart Kenya Limited, Garden City Mall, Thika Road, Nairobi, Kenya

Data Protection Rights

You can exercise your data protection rights by contacting our Data Protection Officer. We will respond to your request within 30 days.

This Privacy Policy is effective as of 8/18/2025 and governs our collection, use, and disclosure of your personal information.

View Terms of Service

🐼 Panda Mart Kenya