Terms of Service

Last updated: 8/18/2025

Important Notice

By using Panda Mart Kenya services, you agree to these terms. Please read them carefully.

1. Acceptance of Terms

Welcome to Panda Mart Kenya. These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Panda Mart Kenya Limited.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Account Registration

2.1 Account Creation

To access certain features of our Service, you must register for an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account

2.2 Panda ID

Upon registration, you will receive a unique Panda ID. This ID is personal to you and cannot be transferred to another person. You are responsible for all activities associated with your Panda ID.

3. Use of Service

3.1 Permitted Use

You may use our Service for lawful purposes only. You agree not to use the Service:

In any way that violates applicable laws or regulations
To transmit harmful, offensive, or inappropriate content
To impersonate others or provide false information
To interfere with or disrupt the Service
For any commercial purpose without our written consent

3.2 Shopping and Orders

When you place an order through our Service:

You make an offer to purchase products at the listed price
We reserve the right to accept or decline your order
Payment must be made through approved payment methods
All sales are subject to product availability

4. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

KSh

5. Payments and Refunds

5.1 Payment Terms

All prices are in Kenyan Shillings (KSh) unless otherwise stated
Payment is due at the time of order placement
We accept major credit cards, mobile money, and bank transfers
Additional fees may apply for certain payment methods

5.2 Refund Policy

Refunds are available within 30 days of purchase for eligible items
Items must be in original condition and packaging
Digital products and perishable goods are non-refundable
Refund processing may take 5-10 business days

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Panda Mart Kenya and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Panda Mart Kenya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms.

You may terminate your account at any time by contacting our customer support team.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@pandamart.co.ke

Phone: +254 20 231 1166

Address: Panda Mart Kenya Limited, Garden City Mall, Thika Road, Nairobi, Kenya

These terms are effective as of 8/18/2025 and will remain in effect except with respect to any changes in their provisions in the future.

🐼 Panda Mart Kenya